Support

How can we help?

Most answers are below. If yours is not, write to us — a person reads every message.

Getting started

How do I start?

Sign up at app.octos.app. The first 100 accounts get 6 months free, no card required. Connect a source, set a goal, and Octos starts tracking.

What happens after the 6 months?

Your account moves to Free: the Octos screen, your sources and all your data stay, and nothing is charged. Connecting your AI then needs a paid plan.

Do I need an AI agent?

No. Goals, metrics and progress all live in Octos. An agent adds a conversation on top.

Sources and sync

How do I connect a source?

In Octos, open Settings → Integrations and pick the one you use. Each source shows its own steps: sign in to the service, paste a key, or copy an address and a secret into Health Auto Export.

How often does my data sync?

It depends on the source. WHOOP and Suunto tell Octos when new data syncs, intervals.icu is checked about once an hour, and Health Auto Export sends on the schedule you set in it. The guide for each source in the Docs has the details.

My data is not showing up.

Open Settings → Integrations and check the status of the source. If it looks connected but nothing arrives, disconnect it and connect again. Still nothing — write to us with the source name.

Agent and MCP

How do I connect ChatGPT, Claude or Cursor?

Add Octos as a connector with one address. Step-by-step instructions for each client are on the Agent page.

Where do I get a personal key?

In Octos, open Settings → MCP and Tools → Keys. Each agent gets its own key, and you can revoke it at any time.

Is the agent connection free?

For the first 100 accounts, for 6 months. After that it needs a paid plan; the screen and your data stay free.

Account and data

Can I export or delete my data?

Yes, yourself: Settings → Profile → Danger zone. An export of every record comes by email as a link that works for 5 days; a deleted account is erased for good 14 days later, and until then signing in lets you keep it. Lost access to your sign-in? Write to us from the email of the account.

Is my data used to train AI models?

No. Octos never sells your data and never uses it to train AI models. What you share in a chat with Claude or ChatGPT follows that assistant’s settings — see the Privacy Policy. How we protect it is on the Security page.

Still need help?

Write from the email you sign in with. Tell us what you did, what you expected and what happened — a screenshot helps.

support@octos.app

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